Privacy Policy

1. Introduction

Welcome to basa3, Bangladesh's trusted online casino and sports betting platform. This Privacy Policy explains how basa3 collects, processes, stores, and protects the personal information you provide when you use our website at basa3.ws. We are committed to handling your data with the highest levels of care, transparency, and responsibility.

By accessing and using the basa3 platform, you acknowledge that you have read and understood this Privacy Policy and agree to the practices described herein. If you do not agree with any part of this policy, we recommend that you refrain from using our services.

2. Information We Collect

basa3 collects two main categories of information: personal information that you provide directly to us, and technical information collected automatically as you use the platform.

Personal Information You Provide

• Full name and date of birth (for age verification — players must be 21 or older)
• Email address and mobile phone number registered in Bangladesh
• Username and account credentials (passwords are stored in encrypted form only)
• Payment information linked to your bKash, Nagad, Rocket, Upay, Visa, or Mastercard account
• Identity documents submitted for KYC verification (national ID, passport, or driver's license)

Technical Information Collected Automatically

• IP address, device type, browser type, and operating system
• Pages visited, time spent on each section, and click/interaction patterns on basa3.ws
• Session data, login timestamps (Bangladesh Standard Time, UTC+6), and device identifiers
• Cookies and similar tracking technologies (see Section 6 for full details)

3. How We Use Your Information

basa3 uses the information we collect for the following specific purposes, all of which are directed toward operating a safe, fair, and enjoyable platform for Bangladesh players:

• Account registration, authentication, and identity verification (KYC compliance)
• Processing deposits and withdrawals via bKash, Nagad, Rocket, and other supported payment methods
• Delivering bonuses, promotions, and personalised offers relevant to your activity on basa3
• Providing customer support and responding to queries submitted through our support channels
• Detecting and preventing fraudulent activity, money laundering, and other security threats
• Improving platform performance, user interface design, and the overall basa3 experience based on usage analytics

4. Payment Data and Local Payment Methods

basa3 supports a range of Bangladeshi payment solutions to make deposits and withdrawals fast and convenient. These include bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and major international cards (Visa, Mastercard). When you initiate a financial transaction through any of these channels, limited payment data is shared directly with the respective payment provider to complete the transaction.

basa3 does not store your full card numbers, bKash PINs, or Nagad mobile banking credentials on our servers. Payment processing is handled by secure, encrypted channels. We retain only the transaction reference, amount, timestamp, and status needed for account reconciliation and dispute resolution.

5. Disclosure of Your Information

basa3 does not sell, trade, or rent your personal information to any external party. We may share limited data with trusted third parties only in the following circumstances:

• Service providers: payment processors, KYC verification partners, and technical infrastructure providers who are contractually bound to handle data securely and only for the specific purpose we direct
• Legal and regulatory obligations: if required by applicable law, court order, or governmental authority to disclose certain information, basa3 will comply while providing notice to you where legally permissible
• Business transfers: in the event of a merger, acquisition, or sale of all or part of basa3's assets, your personal data may be transferred to the acquiring entity, subject to equivalent privacy protections

In all cases, basa3 takes reasonable steps to ensure that third parties to whom we transfer data treat it with a standard of care no less than what we apply ourselves.

6. Cookies and Tracking Technologies

basa3 uses cookies and similar technologies (such as web beacons and local storage) to improve your experience on our platform. Cookies are small text files placed on your device that help us recognise you on return visits, remember your preferences, and gather analytics data.

We use the following categories of cookies on basa3.ws:

• Essential cookies: required for core platform functions such as login session management, secure access to your account, and processing transactions
• Analytical cookies: help us understand how players interact with basa3, which games are most popular, and where improvements can be made — all data is aggregated and anonymised
• Preference cookies: store your language setting and display preferences so your experience is consistent across sessions

7. Data Retention

basa3 retains your personal data for as long as your account remains active and for a reasonable period thereafter to comply with legal obligations, resolve disputes, and enforce our agreements. In practice, this means account data is typically retained for a minimum of five years following account closure, in line with standard financial record-keeping requirements.

Marketing communications data (if you have opted in) is retained until you withdraw your consent. You may opt out of marketing emails at any time by contacting our support team at [email protected].

8. Your Rights

basa3 respects your right to control your personal data. As a registered user, you have the following rights in relation to the personal data we hold about you:

• Right of access: you may request a copy of the personal data basa3 holds about you
• Right to rectification: if any data we hold is inaccurate or incomplete, you may request that we correct it
• Right to erasure: subject to legal retention obligations, you may request deletion of your personal data by closing your account and contacting our support team
• Right to object: you may object to the processing of your data for direct marketing purposes at any time
• Right to data portability: you may request that we provide your personal data in a structured, commonly used, machine-readable format

To exercise any of the rights listed above, please contact us at [email protected]. We will respond to all verified requests within a reasonable timeframe. We may need to verify your identity before processing your request.

9. Security of Your Data

basa3 employs a range of technical and organisational measures to protect your personal data from unauthorised access, accidental loss, destruction, or disclosure. These measures include SSL/TLS encryption for all data in transit, secure server infrastructure, role-based access controls for internal staff, and routine security audits.

While we take all reasonable precautions, no online platform can guarantee absolute security. We encourage all basa3 users to use strong, unique passwords, enable two-factor authentication where available, and never share account credentials with anyone. If you suspect any unauthorised access to your basa3 account, contact our support team immediately at [email protected].

10. Age Restriction

basa3 is an online gambling platform intended exclusively for adults. Our platform is strictly for players who are 21 years of age or older. We do not knowingly collect or process personal data from individuals under the age of 21.

11. Changes to This Privacy Policy

basa3 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our operations, legal requirements, or industry best practices. When we make material changes, we will update the 'Last Updated' date at the top of this page and, where appropriate, notify registered users via email.

Your continued use of basa3 following the posting of changes constitutes your acceptance of the revised Privacy Policy. We recommend reviewing this page periodically to stay informed about how we protect your information.

12. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or the way basa3 handles your personal data, please do not hesitate to reach out to our dedicated support team. We are here to help and aim to resolve all privacy-related enquiries promptly.

Support email: [email protected]